Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Trusted by more than thousands of customers over more than 24 years
General Questions
Curious about our products, ordering process, or general company policies? This section covers common questions about what we offer, bulk ordering, samples, printing methods, and more.
We specialize in high-quality custom promotional products, including:
- Custom Banners
- Custom Flags
- Table Covers
- Stick Flags
- Car Flags
Yes! We offer bulk ordering options with discounted pricing. Contact our sales team for a custom quote based on your order size.
We use high-quality printing methods, including dye sublimation, screen printing, and digital printing, to ensure vibrant and long-lasting designs.
Yes! If you have previously placed an order with us, we can retrieve your design for easy reordering. Simply provide your previous order number when placing a new order.
Yes, we offer rush production options for select products. Contact us to check availability and additional costs.
Shipping & Delivery
This section answers questions about shipping methods, processing times, international delivery, and tracking options.
We offer multiple shipping options, including standard, expedited, and express shipping. Shipping times vary based on your location and selected shipping method.
Yes, we ship internationally! Shipping costs and delivery times vary by country. Customs duties and taxes may apply.
Yes! Once your order is shipped, you will receive a tracking number via email.
Templates & Artwork Guidelines
Not sure how to prepare your design? This section provides information on templates, accepted file formats, and design assistance.
Yes, we offer downloadable design templates for all our products. You can find them on each product page or in our Template section in the Product Page.
We accept:
- Preferred: AI, EPS, PDF (vector format)
- Other: High-resolution PNG, JPEG (300 DPI or higher)
Yes! If you need help with your artwork, our design team can assist with minor adjustments or create a custom design for an additional fee.
Our online design tool allows you to create and customize your product with text, images, and colors. Simply:
- Select your product.
- Click “Start Designing”.
- Upload your artwork or use our templates.
- Adjust text, colors, and positioning.
- Preview your design before checkout.
If you experience any issues, contact our customer support, and we’ll be happy to assist.
Warranty & Returns
Find details about our product warranty, return policies, and how to request replacements for defective items.
Yes! We stand by our quality. We offer a 90-day warranty against manufacturing defects. This does not cover damage due to misuse, weather conditions, or regular wear and tear.
If your order is damaged during shipping, please take photos of the package and product, then contact our support team for a resolution.
Send us an email with your order details and photos of the issue, and we will work on a solution as quickly as possible.
